We won’t cancel your trip.
Trip for two – We understand that people are reluctant to commit to a multi-day tour if they are not sure it will even run. For this reason we guarantee that all of our tours will run with a minimum of two people, but a “small group fee” will be applied to “groups” of only two people.
We know that many of you look forward to meeting new people and enjoying the camaraderie of like-minded adventurers, and perhaps that is why you signed up for a tour in the first place. Indeed, you might even prefer not to take a tour if you knew you were the only ones on it. Thus, in the unlikely event that you are the only two people booked on a tour, we will give you the option to cancel one month before departure for a full refund, no penalty attached.
The bottom line is (see below!), once we accept your booking, we will not cancel the tour.
Guaranteed departures and small group fee. How does it work?
If you have signed up and paid a deposit for two people, the tour departure is automatically guaranteed. If no one else has signed up 30 days before departure we will notify you and give you the option of cancelling the tour and receiving a full refund, OR of committing to the tour and accepting the “small group” charge of $300 NZD per person.
We request this modest supplement for all tours of just two people in order to make the tour viable for us. If more people sign up and we run the tour with three people or more, the “small group” supplement is not required. The option to cancel a tour 30 days before departure thus applies to tours with two people only.
We believe that this is a fair arrangement for all concerned. We hope you agree and can appreciate our guarantee to not cancel your tour.
The bottom line is, once we accept your booking we will not cancel the tour.
Toll free Canada & USA
please note this will ring through to our office in New Zealand and will be answered between 9 a.m. and 6 p.m. New Zealand time.
(+64) 021 0711972